Celebrating Our Leaders: Big Moves at Keller Williams!

August 29, 2024

Keller Williams Realty, Inc. (KW), the world’s largest real estate franchise by agent count, has announced new executive appointments across its KW Commercial and KW MAPS Coaching divisions, as well as KW Cares, a 501(c)(3) public charity supporting KW associates and their families.


“Coaching is the bridge that allows us to move from where we are to where we want to be in our lives and careers.”


“We’re excited to announce the appointments of Cynthia Lee, Alicia Shepherd, Cody Gibson, and Rachel Tang, who are bringing immense value to our market centers and agents, ensuring our entrepreneurs thrive in the face of market headwinds,” said Mark Willis, president and CEO of KW.


“These high-caliber leaders are committed to our shared success and growth at Keller Williams,” said Willis. “In partnership with our agents, we are building careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving.”


This fantastic developments at Keller Williams highlight the influence and leadership of Launch Commercial’s co-founders, Cynthia Lee and Alicia Shepherd.


Leadership in Action

Cynthia Lee, President, KW Commercial


Cynthia Lee has been appointed President of KW Commercial, the company's commercial real estate division. Lee will continue to execute the long-term strategy to grow and strengthen the KW Commercial brand. Since Q4 2021, she has served as the executive leader of strategy and growth at KW Commercial.


“Commercial agents can now dream big and achieve a life by design,” said Lee. “With us, agents go on a journey that maximizes their prosperity and productivity through unique training and live events, while fostering an atmosphere of accountability and the strong culture for which KW is known.”

Lee, a licensed broker and industry expert in franchising, holds the Certified Commercial Investment Member designation – the highest designation in commercial real estate – and oversees KW's largest market center commercial division.


“For decades, our commercial real estate industry has grappled with a quasi-inclusive environment and the lack of a comprehensive, ground-up training program,” said Lee. “We’re changing that.”


Alicia Shepherd, Vice President, KW Commercial


Alicia Shepherd, co-founder and CEO of Launch Commercial Real Estate Network, has been named Vice President of KW Commercial. In her new role, Shepherd will further develop and coordinate KW Commercial’s resources to cement its industry leadership in commercial real estate training.



“At KW Commercial, we can support any agent at any level of success,” said Shepherd.

“Agents no longer have to consider outdated institutional firms to give their businesses the most professional and competitive edge.”

Shepherd also serves as founder and lead trainer for Nucleus Commercial, a commercial real estate training firm, and head commercial coach for KW MAPS Coaching, KW's coaching division. Since Q4 2021, Shepherd has led the division of education and training at KW Commercial, coaching, mentoring, and training thousands of commercial practitioners to grow thriving businesses.


With their new roles, Cynthia Lee and Alicia Shepherd are poised to drive significant impact at Keller Williams Commercial, leveraging their expertise and leadership at Launch Commercial to foster growth and innovation in the commercial real estate industry.

At Launch Commercial, we could not be prouder to see our founders lead with integrity and vision. Their new roles not only amplify their impact on the commercial real estate industry but also reinforce the foundational principles we cherish at Launch.


Launch Commercial is dedicated to supporting commercial real estate agents with innovative solutions in marketing, transaction coordination, remote assistance, bookkeeping, among others. Our mission is to provide agents with the tools and resources they need to excel in the competitive real estate market.

Discover the exciting new roles of Cynthia Lee and Alicia Shepherd at Keller Williams Commercial and see how they are pioneering change in the real estate industry.

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As we approach the midpoint of 2025, the U.S. economy is clearly entering a new phase. Growth is slowing, consumer behavior is shifting, and commercial real estate dynamics are evolving faster than ever. At Launch Commercial, we believe staying ahead of these shifts is not just an advantage — it’s a necessity. The U.S. economy is showing signs of a significant slowdown. GDP growth is projected to fall to 1.3% this year, a sharp decline from 2.8% in 2024, according to BNP Paribas. Unemployment is inching upward, with a 4.5% rate expected by year-end, based on forecasts from EY and Comerica. Consumer spending, particularly among middle-income households, is weakening, as discretionary expenditures continue to tighten. The post-pandemic expansion phase has concluded, and what lies ahead is a period of slower, more volatile economic growth. This raises an important strategic question for businesses and investors alike: Which sectors are most vulnerable to a contraction in consumer spending? Inflation and interest rates remain central themes in the 2025 economic narrative. Core inflation is expected to stabilize around 2.8%, according to the Federal Reserve, while the Federal Funds Rate is projected to hover near 3.9% throughout the year. Federal Reserve Chairman Jerome Powell noted, “The fight against inflation is not over, but our tools are properly calibrated.” With rates expected to remain elevated, a critical consideration is emerging: What are the potential risks of maintaining higher rates over an extended period? Trade policy developments are adding further complexity. As of April 2, 2025, the United States enacted comprehensive tariffs on Chinese and European imports. The immediate market response has been pronounced, with the S&P 500 down 6.5% year-to-date and the Nasdaq down 11%. The re-emergence of protectionist policies is fueling market volatility and forcing global economic recalibrations. Against this backdrop, investors and business leaders must ask: Which industries stand to benefit — and which may suffer — in the new trade environment? Consumer sentiment is continuing to weaken. Gallup’s Economic Confidence Index remains deep in negative territory at –22, while 53% of Americans report that their financial situation has worsened. This steady decline in consumer optimism is already reshaping purchasing patterns, investment strategies, and market forecasts. The question now becomes: How might declining consumer sentiment alter corporate investment and expansion strategies in the coming quarters? In commercial real estate, asset performance is diverging sharply by sector. Office vacancy rates are projected to rise to 24% nationally by 2026, according to CommercialEdge. In contrast, industrial properties remain resilient, with vacancy rates holding steady at around 4.7% based on NAIOP data. Meanwhile, multifamily rent growth is decelerating to an annual pace of 2.1%, according to Yardi Matrix. Spencer Levy of CBRE summarized the situation well, stating, “Commercial real estate is diverging faster than ever — survival now depends on asset type and market.” Looking ahead, an important question is surfacing: Are suburban retail centers and adaptive reuse projects poised to drive the next wave of CRE investments? Looking at the broader investment climate, the risk of recession has climbed to a 60% probability within the next 12 months, according to Bloomberg Economics. CRE investment activity is projected to decline by approximately 15% year-over-year, according to CBRE’s latest reports. As Treasury Secretary Janet Yellen noted, “The economy is not broken — but it is bruised.” Given the backdrop of slower growth, shifting consumer behavior, and rising recession risk, investors must weigh a critical decision: Should they prioritize liquidity preservation or pursue opportunistic acquisitions? The final takeaway for businesses and investors is clear. Resilience and adaptability will be critical differentiators in the months ahead. Those who manage liquidity with discipline will be better positioned than those who remain overleveraged. Informed, data-driven positioning — not guesswork — will define success in this evolving market. At Launch Commercial, we are committed to helping our clients navigate the complexities ahead. Stay strategic. Stay informed.
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